Questions that we are mostly asked by customers

Physical Address:

Executool CC
Shop No 12
Zambesi Junction Shopping Centre
Corner of Zambesi Drive and Breed Street
(We are almost next to the N1 Highway - just across the street of HONDA Zambesi)
Montana Park
Pretoria
South Africa

Location Coordinates:
Latitude: 25°40 54.8 S
Longitude: 28°16 31.7 E

Landmarks to look for:
We are in the same centre as Woolworths, O-Galito Restaurant, KFC, etc.

Executool uses Setcom as the payment gateway. Setcom is registered with Thawte Internet Security that has the correct, legal and valid SSL Certification. Executool does not handle any money directly. Setcom check the card transaction for fraud and validity. The funds are then transferred from Setcom into a Suspense Account. Executool then draws their funds from this account on a weekly basis.

* To check the certification for Setcom, click the link and on their website click again on the following icon
* To read more about Thawte and their security Certification     CLICK HERE

Kindly note that Setcom can only process Visa and MasterCard Credit Cards in four different currencies.

• If you registered on our website as a South African customer, the website automatically charges 14% Value Added Tax payable to the South African Revenue Service. The price that you see on our website, included 14% VAT.
• If you registered as a foreign customer, the website does not charge VAT and calculates the shipping differently. If you log in on our website, you will see prices without the VAT.

• Price On Application.
• Some tools have other optional extras that needs to be confirmed before we can quote an accurate price.
• There items that we are able to supply that is not stock items. These we can only quote on once we confirmed stock and delivery times with the supplier.
• Please note that an POA item cannot be purchased through our website. You will need to phone us on Tel: 012 - 548 -7425

Our website automatically calculates the shipping cost according to shipping weight (Volumetric Weight) as per the courier service rates. You may call us for a fresh quote where we will quote the prices of your items that you wish to order as well as phone up the courier service and negotiate a shipping rate for your specific parcel. You will then have to pay the quote by Internet transfer. Our banking details are on the Quotation Document that we will email or fax back to you. Once the funds reflect on our bank statement, we will immediately courier you parcel and include the original Invoice with the parcel. We cannot handle Credit Card payments over the telephone. It is not safe and secure. Setcom can verify your identity.

• Speed Services - Over-Night to your nearest Post Office counter it the cheapest and quick for small parcels. We prefer sending it to your door by Berco Express couriers. Please ask for this option to receive your order without any effort on your side.
• For heavier items we use PostNET Courier, Berco Express or TNT Global Express
• We also have accounts with Berco Express, EWC Express and TNT Express. We will always get you three quotes to choose from.
• For deliveries to your door, we ship by Berco Express and PostNET Courier.
   

• Kindly call us by phone for an accurate shipping quote. Tel: +27 12 548 7425
• The international rates used in our website calculation module cannot calculate shipping for our neighbouring countries.
• We love Suidwesters/Namibians, so please contact us for all your tooling enquiries. You may email us
  

Payments by Cheque
Executool does not except Cheque payments. We experienced too many instances of fraud by cheque payments and decided not to accept this form of payment. Should you insist payment by cheque, a waiting period is required for clearance of the funds. Shipping will only commence after funds are cleared by our bank. The bank has to verify if the cheque was stolen or not.

Internet Banking or Bank Transfers
If you prefer paying by bank transfer (internet Banking), we will ship immediately after the funds are cleared in our bank. Usually it takes a maximum of two (2) days. Most transactions are cleared by the next day. We encourage this type of payment. We might call you to confirm the transaction for your security. In some cases we might even ship your items for free (depending on item status), as we save on commissions payable.

Credit Card Payments

A: Online orders
When ordering online, you can pay by MasterCard or Visa through Setcom. Setcom is a Payment Module built into the website. Setcom is a company that handle the payment, They check for fraud and availability of funds and protects both the customer and Executool.

B: Payment over the telephone
Executool does not accept credit card payment over the telephone. This is to protect you as our customer. We do have a credit card facility inside our store and we can only process card payment when the customer is present.

Payment by cash
The bank charges us a cash deposit fee when paying by cash. We will add the value of the cash deposit fee to your invoice. On most transactions the fee is about R30,00.

The above banking detail includes information for international payments. International customers please  note that South Africa does not use IBAN numbers for banking. It is only used in Europe.

If you need more information, feel free to contact us by email or telephone us:

Telephone:
Tel: 012 – 548-7425
Tel: 087 808 2020.

Email:

You may also use our Contact Us form