Questions that we are mostly asked by customers
Question:
What is the physical address for Executool? |
Physical Address:
Executool CC
Shop No 12
Zambesi Junction Shopping Centre
Corner of Zambesi Drive and Breed Street
(We are almost next to the N1 Highway - just across the street of HONDA Zambesi)
Montana Park
Pretoria
South Africa
|
Location Coordinates:
Latitude: 25°40'55.41"S
Longitude: 28°16'20.20"E |
Landmarks to look for:
We are in the same centre as Woolworths, O-Galito's Restaurant, KFC, etc. |
Question:
What is the security level of the website?
How safe is it to order from
Executool? |
|
Executool uses Monsterpay as the payment gateway for Credit Cards.
Monsterpay uses the industry standard 128-bit SSL security certificate
to offer secure communication by encrypting all data to and from our
website. Executool draws
their funds from a suspense account on a weekly basis. For peace of
mind, you can check the validity of the SSL Certificate for
Monsterpay.com by visiting any SSL checker on the Internet. Examples are
http://www.digicert.com/help/ or
http://www.sslshopper.com.
Simply type the Monsterpay URL in the search field and it will display
the validity and expiry dates. We suggest trying more than one checker
as it will not display correctly on slow connections |
 |
Question:
Your prices - Do you charge VAT? |
| * Yes we are register for VAT. Registration
Number 4510180336 |
| * If you registered on our website as a South African customer, the
website automatically charges 14% Value Added Tax payable to the South
African Revenue Service. The price that you see on our website, included 14%
VAT |
| * If you registered as a foreign customer, the website does not
charge VAT and calculates the shipping differently. If you log in on our
website, you will see prices without the VAT. |
Question:
What does POA mean where the price
is displayed? |
• Price On Application.
|
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• Some tools have other optional extras that needs to be confirmed before
we can quote an accurate price.
|
|
• There items that we are able to supply that is not stock items. These we
can only quote on once we confirmed stock and delivery times with the
supplier.
|
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• Please note that an POA item cannot be purchased through our website.
You will need to phone us on Tel: 012 - 548 -7425
|
Question:
What if I want to pay less for
shipping? |
Our website automatically calculates the shipping cost according to
shipping weight (Volumetric Weight) as per the courier service rates.
You may call us for a fresh quote where we will quote the prices of your
items that you wish to order as well as phone up the courier service and
negotiate a shipping rate for your specific parcel. You will then have
to pay the quote by Internet transfer.
Our banking details are on the
Quotation Document that we will email or fax back to you. Once the funds
reflect on our bank statement, we will immediately courier you parcel
and include the original Invoice with the parcel. We cannot handle
Credit Card payments over the telephone. It is not safe and secure.
Monsterpay can verify your identity. |
Question:
What is the quickest and most cost
effective method of shipping? |
| • Berco Express Courier - Over-Night to your street address. We prefer sending it to your door by Berco Express couriers. Please ask for this option to receive your order
without any effort on your side. |
| • For heavier items we use specific courier companies. If the shipping
calculation when checking out is too high, kinly contact us for a
alternative option |
| • We have accounts with various
couriers i.e. Berco Express and we will quote first if you choose to
order manually by our Proforma Invoice method |
| • For deliveries to your door, we ship by Berco
Express and Fastway |
Question:
Shipping to Namibia? |
| • Kindly call us by phone for an accurate shipping quote. Tel: +27 12 548 7425 |
| • The international rates used in our website calculation module cannot
calculate shipping for our neighbouring countries. |
• We love Suidwesters/Namibians, so please contact us for all your tooling
enquiries. You may email us You may email us
 |
Question:
Which payment options are
available? |
• Payments by Cheque
Executool does not except Cheque payments. We experienced too many
instances of fraud by cheque payments and decided not to accept this form of
payment. Should you insist payment by cheque, a waiting period is required for clearance of the funds. Shipping will only commence after
funds are cleared by our bank. The bank has to verify if the cheque was stolen
or not. |
• Internet Banking or Bank Transfers
If you prefer paying by bank transfer (internet Banking), we will ship
immediately after the funds are cleared in our bank. Usually it takes a maximum
of two (2) days. Most transactions are cleared by the next day. We encourage
this type of payment. We might call you to confirm the transaction for your
security. In some cases we might even ship your items for free (depending on
item status), as we save on commissions payable. |
• Credit Card Payments
A: Online orders
When ordering online, you can pay by MasterCard or
Visa through Monsterpay. Monsterpay is a Payment Module built into the website.
Monsterpay is a company that handle the payment, They check for fraud and
availability of funds and protects both the customer and Executool. |
B: Payment over the telephone
Executool does not accept credit card payment over the
telephone. This is to protect you as our customer. We do have a credit card
facility inside our store and we can only process card payment when the
customer is present. |
• Payment by cash
The bank
charges us a cash deposit fee when paying by cash. Please try not to pay
with cash. |
Question:
What are the banking
details? |
| Bank: |
ABSA Bank |
| Account Name:
|
EXECUTOOL CC |
| Account Number:
|
4056029032 |
| Branch Code:
|
335-945 (For local South African
Internet Banking transfers, the branch code is 632005) |
| Bank Name: |
ABSA Bank Ltd |
| Bank Address: |
Sinoville Centre |
| . |
119 Brac Avenue |
| . |
Sinoville, 0129 |
| . |
Pretoria, South Africa |
| Branch Name: |
SINOVILLE BRANCH |
| Swift Code: |
ABSAZAJJ |
| Routing Code: |
ZA336945 |
The above banking detail includes information for international payments.
International customers please note that South Africa does not use IBAN
numbers for banking. It is only used in Europe.
If you need more information, feel free to contact us by email or telephone us:
Telephone:
Tel: 012 – 548-7425
Tel: 087 808 2020.
Email:
You may also use our
Contact Us form
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